At this time, we do not offer returns; however, on a case by case basis we do offer an option to exchange unused unopened products within 7 days of the confirmed delivery date of the items.
If an exchange is approved, an email is sent to the investor with specific shipping instructions including the address to ship the item to. The shipping return fee is the responsibility of the shipper.
Once we receive the item and we examine it to ensure it meets our quality standards, we will then issue a voucher to purchase an item of equal value.
Please allow up 21 days for your exchange to be processed.
Discounted items are not eligible for an exchange.
Ashanti Gumbo™ will not issue an exchange voucher for products purchased through other entities, such as distributors or retail partners.
All items that are submitted for an exchange voucher must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for exchange and/or be subject to a restocking fee.
We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.
We are unable to issue an exchange voucher without the actual receipt of the item(s) or proof of received return delivery.
Ashanti Gumbo™ supports the process of ensuring a win/win reciprocal exchange. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you as goods will be inspected on return.