Ashanti Gumbo™ is crafted in rhythm with the Earth — small-batch, seasonal, and sacred. Because of this, all sales are final, and we do not offer refunds.
That said, we hold space for life’s curveballs. Exchanges may be considered under strict conditions and only on a case-by-case basis. Read the policy below carefully before reaching out.
Exchange Eligibility Table
| Requirement | Details |
| Timeframe | You must initiate the exchange within 7 days of purchase. |
| Condition of Product | Must be unopened, unused, and in original packaging. |
| Proof of Purchase | Receipt or order confirmation must be provided. |
| Approval Not Guaranteed | We assess requests individually; not all will be approved. |
| Return Shipping | If approved, you are responsible for return shipping costs. |
How to Request an Exchange:
- Email admin@ashantigumbo.com with subject line: Re: Exchange Request – [Order #]
- Include the following in your message:
- Your full name
- Order number
- Photo of the item in current condition
- A brief explanation of the reason for the exchange
- Allow 3–5 business days for review. If your request is approved, we’ll follow up with next steps.
Thank you for embracing our commitment to sustainable offerings, seasonal flow, and spiritual integrity. Every item sent is a hug, and your respect for the process keeps the flame lit.